Shipping policy

At The Ethnic Jewels, we understand that getting your jewelry in a timely manner is important to you. Here is our shipping policy:

Shipping Times:

We will process and ship your order within 2-3 business days of receiving it.

• Transit Time(United States): 6-7 business days
• Transit Time(India): 2-4 business days
• Transit Time(For the rest of the world): 13 - 17 business days.

Order Cut-Off Time: 5:00 PM (GMT+05:30) India Standard Time (Kolkata)

Shipping Methods: We offer standard shipping through our trusted shipping partners(USPS, UPS, FedEx, and sometimes other carriers). All shipments are insured for their full value to give you peace of mind.

International Shipping:
Yes, we also offer international shipping to the rest of the world.

Shipping Costs: We offer free shipping on all orders in India. For the United States and the rest of the world, the shipping costs are based on the order price which will be calculated at checkout.

Shipping Cost Chart for the United States:

Shipping Method	Delivery Time	Price	Shipping Cost
Free Shipping	8-10 business days.	$0.01 and up	Free

 

Shipping Cost Chart for India

Shipping Method	Delivery Time	Price	Shipping Cost
Free Shipping	5-7 business days.	$0.01 and up	Free

 

Shipping Cost Chart for Rest of the World:

Shipping Method	Delivery Time	Price	Shipping Cost
Free Shipping	15-20 business days.	$0.01 and up	Free

 

Note: Estimated delivery times are for reference only and may vary depending on customs clearance and other factors. Shipping costs are subject to change and may vary based on package weight and destination.

Delivery: Please note that we cannot guarantee delivery times, as they are dependent on the shipping carrier. If you have any issues with the delivery of your order, please contact us and we will do our best to resolve the issue.

Shipping Address: Please ensure that your shipping address is correct before placing your order. We cannot be held responsible for orders that are lost or delayed due to incorrect or incomplete shipping information.

Shipping Restrictions: We are unable to ship to P.O. boxes or APO/FPO addresses.

What do in-stock, shipping later, and made-to-order mean?

The shipping and processing times depend on the items you're ordering. The status of each product (in stock, shipping later or made-to-order) is indicated on each individual product page, as well as the estimated shipping date.

In Stock
It's in our facilities and ready for a new home! Shipping timelines are usually within 7 business days from the date ordered, but be sure to note the estimated "ships on" on each individual product page - this is the date it will leave our facility. You'll see it above the "Add to Bag" button. Kindly note that in-stock engraved and monogrammed items usually ship within 8 business days from the purchase date.

Shipping Later
We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it and your order will be added in the queue to be fulfilled and shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Bag" button. Kindly note that you will be charged at the time the order is placed.

Made to order (including engravings and monograms)
Once your order has been placed, we need to craft the piece since it’s being made especially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly. These pieces include our Milestone collection (engagement rings and wedding bands), engravables and monogrammed pieces.

 

Will I be charged duties and taxes?

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that The Ethnic Jewels do not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

FOREIGN TRANSACTION FEES

The Ethnic Jewels do not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of The Ethnic Jewels. As we're based out of India, banks in other countries may consider us a "foreign company" and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.

Should you have confirmed that the charge was made on The Ethnic Jewels’ end, please reach out to our customer care team at “contact@theethnicjewels.com” with the details on the charges!

Should you decide to deny the shipment due to duties and other fees, the package will be returned back to your local post office and we do not have any control once shipped from our side.

Kindly note that you will be responsible for the order after shipping.

Where do you ship to?

We ship to all the world however please contact us if you feel that you will have any trouble receiving your order.

Is a signature required upon delivery?

The delivery process has been adjusted temporarily until further notice so they might not ask for a signature.

However, if they ask for it please cooperate with them.

Note: If your order shows as delivered but is nowhere to be found, please email contact@theethnicjewels.com within 7 business days of the delivery date. Any items reported as lost past this period or lost due to waiving of signature will be denied for replacement or refund.

If your order shows delivered, we will check the shipping carrier's website and if it shows the same details, then you are responsible to contact the shipping carrier company.

 

My Order

How do I find my order number?

1. Your Order
   If you have The Ethnic Jewels account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.
   
   Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as they can make their way to the junk/spam folder!
   
   2. Gift Order
   If you've been sent a gift, a gift receipt with the order number should've been included. Still can't find it? Send us an email at contact@theethnicjewels.com with the gifter's name and email address!

Can I cancel or update my order?

If you need to cancel or make a change to your order, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Once shipped from our side, we won’t be able to cancel or make any changes to your order.
You will be responsible for that.

Can I change my address?

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is shipped, The Ethnic Jewels cannot change the address on our end but you can contact the shipping carrier to submit special delivery instructions.

How can I track my order?

Already have an account?
First, log into your The Ethnic Jewels account at any time and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

 

 

Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders".

Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple of hours and if the order was packed on the weekend, it will be updated on the next available business day!

Where is my order?

As soon as your order is dispatched, we will send you a confirmation email with further details or contact us with your order number at contact@theethnicjewels.com

Do I have to pay customs/import charges? For overseas deliveries only.

Customs & Import charges may apply. Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, we have no control of these charges and they must be paid by you. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order!

Why is my order missing?

In the unlikely event that you have not received your order please notify us by email at contact@theethnicjewels.com within 5 business days from the expected delivery date.

Do you refund the delivery charges?

Delivery charges are not refundable.

What if my package is delayed or does not show up at all?

I will check the status of your order through your tracking number and if it shows that it was delivered to the address provided then you will need to file a claim with your post office.

If your shipment is lost in transit then you have to file a claim with USPS but i will do my best to get it resolved. You need to email customer care at “contact@theethnicjewels.com” with your name, order number and the reason you are emailing. In the subject line please mention “Lost/Missing package”. If you have not received your original package after 30 business days I will replace your package with a new one but you will be responsible for shipping.

My order status says unfulfilled. What does that mean?  

Until the shipping carrier scans the package, your order status will say unfulfilled. Please note that this does not mean your order has not been shipped or prepared. Often times your order can be shipped/in In-transit but the shipping carrier has not yet scanned the package which is why the status states unfulfilled. Please allow 24-48 hours for the carrier to scan the package and your order status will up updated to say fulfilled. Our orders are shipped via USPS, UPS, FedEx, and sometimes other carriers.

Contact Us

If you have any questions or concerns regarding our Shipping policy, please do not hesitate to contact. We are always here to help you.

Contact Number: +9194689 61424

Email Address: contact@theethnicjewels.com