Return and Refund Policy
At The Ethnic Jewels, we are committed to providing high-quality products and excellent customer service. We understand that sometimes a purchase may not work out, and we want to make sure you are satisfied with your experience. Please review our return and refund policy below.
30-day Return Policy:
If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund or exchange. To initiate a return, please contact us at contact@theethnicjewels.com and provide your order number and the reason for the return. When you ship back the items, please update us with the tracking details. Once we receive your returned item(s), we will meticulously inspect them and proceed to issue a refund or an exchange, which will include the initial shipping expenses.
Refund Policy:
Once we receive your returned item(s), we will inspect them to ensure they are in their original condition. If request to share the picture of the item that you received, Please cooperate with us by sharing the image in order to make a decision on refund. We will then issue a refund to the original form of payment within 7 business days.
Please note that original shipping costs are the responsibility of the customer unless the products are damaged or incorrect.
Non-Refundable Items:
Custom products (such as special orders or personalized items requested by buyers) cannot be refunded or exchanged with another product. Any product that has been used or damaged will not be eligible for a refund.
Cancellation:
The cancellation request should be made within 24 hours of the order being placed timing. After this time frame no request will be entertained. In case you decide the cancellation the order and the order has not shipped and been fulfilled, please reach out to us at contact@theethnicjewels.com. Do not place another order with the correct item. In case of cancellation, 5% restocking fees will be deducted from the total amount paid because the credit card company charges the payment processing fees when a customer places an order and decide to cancel it for any reason.
Damaged or Defective Items:
If your item(s) arrived damaged or defective, please contact us at contact@theethnicjewels.com within 48 hours of delivery. We will provide you with a return shipping label and instructions on how to return your item(s). Once we receive your returned item(s), we will inspect them and issue a refund or exchange, including the original shipping costs.
Restocking Fee:
We do not impose any restocking fee for any product that is returned. However, we kindly request that the item be returned in its original packaging and in a new, unused condition.
Please read the below-mentioned points carefully to know more about the refund policy.
- All orders placed are final sales hence exchange is not allowed.
- There are no refunds or cancellations once the order has been processed and fulfilled.
- Refunds will be issued for the damaged and defective items only.
- All shipments are packed after a quality check, in case of damage, the customer has to courier back the shipment at their own expense or you can contact customer support for booking a return shipping.
- If the shipping carrier's website shows that your order was delivered then you will be responsible to coordinate with the shipping carrier to get the packet.
- In case of missing the order, the buyer will be responsible to pay for the shipping charges for reship.
- Shipping charges are non-refundable.
(For any reason buyer refuses to abide by the policies in place or commits fraud after receiving the order, they could possibly be blocked from purchasing again)
Please make sure that buyer will be responsible for return shipping charges for damaged and incorrect items. In case The Ethnic Jewels finds that the shipping charges should be paid by the company, we will certainly do that but the final decision would be made by The Ethnic Jewels.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at [contact email]. We are always here to help you.
Contact Number: +9194689 61424
Email Address: contact@theethnicjewels.com
